Terms & Conditions

Online Store Regulations

The Regulations define the general terms, conditions, rules and form of sales by Solaris Bus & Coach sp. z o.o. with its registered office in Bolechowo-Osiedle, through the online store https://en.store.solarisbus.com/ (hereinafter referred to as the “Online Store”) and define the rules and conditions for provision of free services by electronic means by Solaris Bus & Coach sp. z o.o. with its registered office in Bolechowo-Osiedle.

1 Definitions

1. Working days - mean weekdays from Monday to Friday excluding public holidays.
2. Delivery - means a physical act of providing the Customer by the Seller, through the Supplier, with Products specified in the order.
3. Supplier - means a courier company with which the Seller cooperates in the Delivery of Products.
4. ST [Sole Trader] - means a natural person running a business or professional activity in his or her own name who concludes a contract directly related to his or her business or professional activity, where the content of such a contract indicates that it is not of a professional nature for such a person, as results in particular from the object of his or her business activity as made available under the CEIDG [Polish Central Register and Information on Economic Activity] regulations)
5. Customer - means a person to whom electronic services may be provided according to the Regulations and laws, or with whom a Contract of Sale may be concluded in accordance with the Regulations, including a Consumer, ST and Trader.
6. Consumer - means a natural person who concludes a legal transaction with a trader not directly related to his or her business or professional activity.
7. Trader - means any natural person, legal person or organisational unit not being a legal person, having legal capacity by virtue of the law, who run a business or professional activity in their own name and conclude legal transactions directly related to their business or professional activities (excluding ST).
8. Regulations – mean these regulations.
9. Seller – means Solaris Bus & Coach sp. z o.o. with its registered office in Bolechowo-Osiedle (62-005), ul. Obornicka 46, NIP [Tax ID no.]: 524-00-15-630, REGON [National Business Registry No.]: 010498995, entered into the Register of Entrepreneurs kept by the District Court Poznań-Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000856560, with share capital of PLN 160,169,580.00; part of the CAF Group; e-mail: sklep@solarisbus.com, and at the same time the owner of the Online Store.
10. Shop Website - means web pages, under which the Seller runs the Online Store, operating in the domain: https://en.store.solarisbus.com/.
11. Product - means a product presented by the Seller via the Shop Website which can be a subject matter of the Contract of Sale.
12. Durable Medium – means material or an instrument which enables the Customer or the Seller to store information addressed personally to them in a way that is accessible for future reference, for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored.
13. Contract of Sale – means a distance contract of sale concluded under the terms of the Regulations by and between the Customer and the Seller.

2 General provisions and use of the Online Store

1. All rights to the Online Store, including copyrights, intellectual property rights to its name, Internet domain, Shop Website, as well as models, forms, logos placed on the Shop Website (except for logos and photos placed on the Shop Website for product presentation purposes that are subject to copyright owned by any third party) belong to the Seller, and may be used only as specified in and compliant with the Regulations, and upon written consent of the Seller.
2. The Seller shall use its best endeavours to provide access to the Online Store for Internet users via all popular web browsers, operating systems, types of devices and types of Internet connections. Minimum technical requirements for the use of the Shop Website include a Web browser not older than the following versions: Internet Explorer 11, Chrome 39, FireFox 34, Opera 26, Safari 5 or newer versions, with enabled support of Javascript, acceptance of cookies, and an Internet connection with a capacity of at least 256 kbit/s. The Shop Website is optimised for the minimum screen resolution of 1024x768 pixels.
3. The Seller applies a mechanism of cookies, which - when the Customers use the Shop Website - are stored by the Seller’s server on the hard disk of a Customer’s terminal device(s). The use of cookies is intended to ensure correct operation of the Shop Website by the Customer’s terminal device(s). This mechanism does not destroy the Customer’s terminal device(s) and does not change configuration of the Customer’s terminal device(s) or software installed thereon. Each Customer can turn off the cookies in the browser of his or her terminal device(s). The Seller informs, however, that exclusion of cookies may cause inconvenience or prevent the use of the Shop Website.
4. To place an order in the Online Store via the Shop Website and to benefit from services available through the Shop Website, the Customer must have an active e-mail account.
The Customer is prohibited to input illegal content and to use the Online Store, the Shop Website or free services provided by the Seller in a manner contrary to law, good practices or violating personal rights of any third party.
5. The Seller represents that the public nature of the Internet and the use of electronic services may be associated with the risk of obtaining and modifying Customers’ data by unauthorised parties, therefore the Customers should use appropriate technical measures to minimise the above-mentioned risks. In particular, they should use antivirus software and programmes protecting the identity of Internet users.
6.The Customer is not allowed to use the resources and functions of the Online Store to conduct commercial activity or activity that would violate Seller’s interests.

3 Orders

1. Information included in the Shop Website shall not constitute the Seller’s offer within the meaning of the Polish Civil Code, and only an invitation for the Customers to make offers for conclusion of the Contract of Sale.
2. The Customer may place orders at the Online Store via the Shop Website on a 24-hour/7-day-a-week basis (except when the Online Store is blocked for technical reasons, which will be indicated in the relevant information on the Shop Website).
3. The Customer placing an order via the Shop Website compiles the order by selecting the desired Products. The Products are added to the order by selecting the “ADD TO CART” button under a given Product presented on the Shop Website. After compiling the whole order and identifying the address of Delivery, the method of Delivery and the form of payment, the Customer shall place the order by sending an order form to the Seller, by selecting the “ORDER WITH OBLIGATION TO PAY" button on the Shop Website. Each time before sending the order to the Seller, the Customer is informed about the total price of selected Products and the Delivery, as well as any additional costs the Customer is obliged to incur under the Contract of Sale. Placing an order in the manner as described above means making an offer by the Customer to the Seller to conclude the Contract of Sale for the Products included in the order.
4.In response to the above Customer’s offer, the Seller will send the Customer an e-mail acknowledging receipt of the order, which will contain the information that this is not an e-mail confirming the order / conclusion of the contract, but an e-mail confirming only receipt of the order by the Seller. The Contract of Sale is concluded once the Customer receives an e-mail from the Seller confirming the order / conclusion of the contract, subject to §4(5) of the Regulations.
5. In the e-mail confirming the order / conclusion of the Contract of Sale, the Seller shall confirm to the Customer the terms and conditions thereof by sending them on a Durable Medium to the Customer’s e-mail address or in writing to the address provided by the Customer while placing the order.

4 Payments

1. Prices on the Shop Website, specified next to given Products, are gross prices and do not include information regarding the costs of Delivery and any other costs which the Customer will be obliged to pay under the Contract of Sale, about which the Customer will be informed when selecting the method of Delivery and upon placing an order.
2. The Customer may pay for ordered Products with a payment card or by bank transfer using the payment gateway Przelewy24 operated by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań-Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, NIP [Tax ID no.]: 7792369887, REGON [National Business Registry No.]: 301345068, and which is a payment service provider entered into the register kept by the Polish Financial Supervision Authority [Komisja Nadzoru Finansowego] under the number IP24/2014 (in such a case, the execution of the order will be initiated after both of the following operations occur: the Seller sends the Customer a confirmation of order and the Seller receives notification from the Przelewy24 system about the registration of the transaction by the Customer).
3. The moment of payment shall be deemed the moment of crediting the Seller’s payment account, with the proviso that regarding Consumers and STs – it shall be the moment of making the payment to the Seller by the Consumer (or ST, as the case may be).
4. Each time, the Customer shall be notified by the Seller on the Shop Website about the deadline within which the Customer is obliged to make the payment for the order in the amount resulting from the concluded Contract of Sale.
5. For the avoidance of doubt, we confirm that the order will be confirmed and executed only after the Seller has received the payment for the order. If the Customer fails to make the payment within 7 working days from placing the order in the manner specified in §3(3) of the Regulations, the conclusion of the contract does not take effect (i.e. the Seller will not send the Customer an e-mail confirming the order / conclusion of the contract), about which the Seller will notify the Customer in a separate e-mail.

5. Delivery

1. The Seller shall execute the Delivery within the territory of the European Union.
2. The Seller shall be liable for the conformity of the performance (Product(s)) with the contract (i.e. with the Contract of Sale).
3. On the Shop Website, the Seller shall publish information about the number of Working Days needed to execute the Delivery and fulfil the order.
4.The deadline for Delivery and execution of the order is calculated in Working Days and it is up to 15 days.
5. There are two Delivery options available:

*Delivery through the Supplier:

- Ordered Product(s) shall be delivered to the Customer through the Supplier, to the address indicated in the order form or to a designated Inpost parcel machine (provided that the size of the parcel and place of delivery allows such dispatch).

- On the day of Product dispatch to the Customer, the Seller shall confirm the shipment by e-mail to the Customer.

- The Customer must examine the delivered Product in the customary time and manner for shipments of a given type. During courier delivery, the Customer should do so in the presence of a Supplier’s employee. As regards Consumers, the foregoing provisions are a non-binding recommendation. In the case of detecting a shortage or damage to the shipment, the Customer shall be entitled to demand that the Supplier’s employee draw up a relevant report.

- According to the Customer’s wish, the Seller shall attach to the shipment a receipt or VAT invoice including the delivered Products being the subject of Delivery.

- In the event of Customer’s absence at the address indicated by the Customer as the address of Delivery while placing the order, the Supplier’s employee shall leave an advice note or shall attempt to contact the Customer by phone to agree the time when the Customer will be present. If the ordered Product is returned to the Online Store by the Supplier, the Seller shall contact the Customer by e-mail or phone to agree the time and cost (if any) of the re-Delivery. In each such case, the Customer also has the opportunity to collect the Product in person without having to bear the costs of delivery (details below).
If an order is not picked up from an Inpost parcel machine within the customary time limit for this type of delivery, the Inpost general rules shall apply.

*Personal pick-up:

- The Customer may pick up ordered Products at the address: 62-005 Owińska, Bolechowo-Osiedle, ul. Obornicka 36. The Pick-up Point is the security guard office of Solaris Bus & Coach sp. z o.o. next to the Panattoni warehouse (hereinafter referred to as the “Pick-up Point”).

- The Customer shall select the method of Delivery of the ordered Products while placing the order.

- Personal pick-up is possible from 7:00 am to 1:00 pm and from 3:00 pm to 8:00 pm.

- Personal pick-up is free.

- The Product shall be dispatched to the Pick-up Point within 14 days from receipt by the Seller of a Przelewy24 system confirmation of the payment made.

- On the day of Product dispatch to the Pick-up Point, the Seller shall confirm the shipment to the Pick-up Point by e-mail to the Customer’s e-mail address.

- Submitting the printout of an order execution confirmation by the Customer is a condition for handing out ordered Products.

- The Customer must examine the delivered Product in the customary time and manner for shipments of that type in the presence of the Seller’s employee (as regards Consumers, the foregoing provisions are a non-binding recommendation). In the event of detecting a shortage or damage to the shipment, the Customer shall be entitled to demand that the Seller’s employee draw up a relevant report.

- According to the Customer’s wish, the Seller shall attach to the shipment a receipt or VAT invoice including the delivered Products being the subject of Delivery. The Customer shall select the type of an accounting document (VAT invoice, receipt) while placing the order.

- The Customer shall confirm receipt of the Product by signing a receipt document provided by the Seller in the Pick-up Point.

- If the Customer fails to personally pick up the Product within 5 days, the Product shall be returned to the Online Store.

- The Seller shall contact the Customer by e-mail or phone to agree the time and cost (if any) of the re-Delivery.

6 Implied Warranty

(This § 6 applies to the Contracts concluded until 31 December 2022)

1. The Seller ensures Delivery of Product(s) free of physical and legal defects. The Seller shall be liable to the Customer if the Product has any physical or legal defects (implied warranty).
If the Product is defective, the Customer may:

- make a statement on reduction in the price or withdrawal from the Contract of Sale, unless the Seller, immediately and without excessive inconvenience to the Customer, replaces the defective Product with a non-defective one or removes the defect. This limitation shall not apply if the Product has already been replaced or repaired by the Seller, or if the Seller failed to fulfil the obligation to replace the Product with a non-defective one or to remove the defect. The Customer may request replacement of the Product with a non-defective one instead of removal of the defect proposed by the Seller, or request removal of the defect instead of replacement of the Product, unless bringing the Product into conformity with the contract in a manner chosen by the Customer is impossible or would require excessive costs as compared to the manner proposed by the Seller. When assessing if the costs are excessive, one shall take into account the value of the Product free from defects, the type and importance of the detected defect, as well as inconvenience to be experienced by the Customer in case of other manner of satisfying the claim.

- make a statement on replacement of the defective Product with a non-defective one or removal of the defect. The Seller shall replace the defective Product with a non-defective one or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to fulfil the Customer’s request if bringing the defective Product into conformity with the Contract of Sale in the manner chosen by the Customer is impossible, or would require excessive costs as compared to the other possible manner of bringing the Product into conformity with the Contract of Sale. The costs of repair or replacement shall be paid by the Seller.

3. The Customer who exercises the rights under the implied warranty shall deliver the defective product to the Seller’s address. If the Customer is a Consumer or ST, the delivery cost shall be paid by the Seller.
4. The Seller shall be liable under the implied warranty if a physical defect is found within two years from the handover of the Product to the Customer. The claim for removal of defect or replacement of the Product with a non-defective one shall be barred by the statute of limitations after one year, however such time-limit may not end before the expiry of the time-limit specified in the first sentence. Within this time-limit, the Customer may withdraw from the Contract of Sale or make a statement on reduction in the price due to a defect in the Product. If the Customer requested replacement of the Product with a non-defective one or removal of the defect, the time-limit for withdrawal from the Contract of Sale or making a statement on reduction in the price shall start running upon the ineffective expiry of the time-limit for replacement of the Product or removal of the defect.
5. Any complaints related to the Products or completion of the Contract of Sale may be submitted by the Customer in any form. The method of submitting a complaint preferred by the Seller is to address the complaint directly to the Seller:
1. by e-mail to the e-mail address: kontakt@solarisbus.com,
2. by letter to the address: Solaris Bus & Coach sp. z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska,
3. in person in the Sales Office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.

Include a description of the defect in the Product and specify your request in your complaint.

6. The Seller will respond to the complaint regarding the Product or the complaint related to the completion of the Contract of Sale submitted by the Customer within 14 days from the date of receiving such a complaint. If the Seller does not respond to the complaint of the Customer who is a Consumer within 14 days, the complaint shall be deemed to have been accepted.
7. The Customer may file a complaint with the Seller in connection with using free electronic services provided by the Seller. The Customer may submit a complaint in any form. The method of submitting a complaint preferred by the Seller is to address the complaint directly to the Seller:
1. a) by e-mail to the e-mail address: kontakt@solarisbus.com,
2. b) by letter to the address: Solaris Bus & Coach sp. z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska,
3. c) in person in the Sales Office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.

The Customer shall include a description of the problem in the complaint. The Seller shall immediately, but not later than within 14 days, consider the complaint and respond to the Customer. If the Seller does not respond to the complaint of the Customer who is a Consumer within 14 days, the complaint shall be deemed to have been accepted.

7 Conformity of the Product with the Contract

(This § 7 applies to the Contracts concluded from 1 January 2023)

1. The Seller shall be liable to the Customer who is a Consumer or ST for the conformity of the performance (Product(s)) with the contract under the terms laid down in Article 43a and subsequent ones of the Act (i.e. the Act of 30 May 2014 on Consumer Rights).

2. The Seller shall be liable to the Customer who is a Consumer or ST for the lack of conformity of the Product with the Contract of Sale existing at the time of its delivery and becoming apparent within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. Any lack of conformity of the Product with the contract which became apparent within two years after the time when the Product was delivered shall be presumed to have existed at the time when the Product was delivered, unless proved otherwise or unless this presumption is incompatible with the nature of the Product or the nature of the lack of conformity of the Product with the Contract of Sale.

3. If the Product is not in conformity with the contract, the Customer who is a Consumer or ST may request that it be repaired or replaced. The Seller may replace the Product when the Customer who is a Consumer or ST requests its repair, or the Seller may repair the Product when the Customer who is a Consumer or ST requests its replacement, if bringing the defective Product into conformity with the Contract of Sale in the manner chosen by the Customer who is a Consumer or ST is impossible, or would require excessive costs from the Seller. If repair and replacement are impossible, or would require excessive costs from the Seller, the Seller may refuse to bring the defective Product into conformity with the Contract of Sale. When assessing if the costs are excessive for the Seller, one shall take into account all circumstances, in particular the importance of the lack of Product conformity with the Contract of Sale, the value of the Product being in conformity with the Contract of Sale and excessive inconvenience to the Customer who is a Consumer or ST resulting from a change in the method of bringing the Product into conformity with the Contract of Sale.

4. The Seller shall carry out repair or replacement within a reasonable period of time from the moment when the Seller was informed by the Customer who is a Consumer or ST about the lack of conformity with the Contract of Sale, and without any excessive inconvenience to the Customer who is a Consumer or ST, taking into account the nature of the Product and the purpose for which the Customer who is a Consumer or ST required it. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials shall be paid by the Seller.

5. The Customer who is a Consumer or ST shall make the Product to be repaired or replaced available to the Seller. The Seller shall take back the Product from the Customer who is a Consumer or ST at the Seller’s expense.

6. The Customer who is a Consumer or ST shall not be obliged to pay for normal use of the Product which is then replaced.

7. If the Product is not in conformity with the Contract of Sale, the Customer who is a Consumer or ST may make a statement on reduction in the price or withdrawal from the contract, if:

a) the Seller has refused to repair or replace the Product;
b) the Seller has not completed repair or replacement of the Product;
c) the Seller has attempted to repair or replace the Product but the Product continues not to be in conformity with the Contract of Sale;
d) the Seller has declared that the Seller will not repair or replace the Product with a new one within a reasonable time, or without excessive inconvenience to the Customer who is a Consumer or ST;
e) the lack of conformity of the Product with the Contract of Sale is of such a significant nature as to justify a price reduction or withdrawal from the contract without a prior request to the Seller to repair or replace the Product.

8. A reduced price must be equally proportionate to the price resulting from the Contract of Sale as is the value of the nonconforming Product to the value of the Product being in conformity with the Contract of Sale.

9. The Seller shall immediately, but not later than 14 days from the date of receiving the statement on reduction in the price from the Customer who is a Consumer or ST, reimburse to the Customer who is a Consumer or ST the amounts due as a result of exercising the right to reduction in the price.

10. The Customer who is a Consumer or ST may not withdraw from the contract, if the lack of conformity of the Product with the Contract of Sale is minor. Any lack of conformity of the Product with the Contract of Sale shall be presumed to be major.

11. In the event of withdrawal from the Contract of Sale, the Customer who is a Consumer or ST shall immediately return the Product to the Seller, at the Seller’s expense. The Seller shall immediately, but not later than 14 days from the date of receiving the Product or the proof of returning it, reimburse the price to the Customer who is a Consumer or ST.

12. The Seller shall reimburse the price using the same method of payment as the one used by the Customer who is a Consumer or ST, unless the Customer who is a Consumer or ST has expressly agreed to another method of reimbursement with no extra cost to him or her.

13. Any complaints related to the Product or the completion of the Contract of Sale may be submitted by the Customer in any form. The method of submitting a complaint preferred by the Seller is to address the complaint directly to the Seller:
1. a) by e-mail to the e-mail address: kontakt@solarisbus.com,
2. b) by letter to the address: Solaris Bus & Coach sp. z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska,
3. c) in person in the Sales Office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.

Include a description of the Product’s nonconformity with the Contract of Sale and specify your request in your complaint.

14. The Seller will respond to the complaint regarding the Product or the complaint related to the completion of the Contract of Sale submitted by the Customer within 14 days from the date of receiving such a complaint. If the Seller does not respond to the complaint of the Customer who is a Consumer within 14 days, the complaint shall be deemed to have been accepted.

15. The Customer may file a complaint with the Seller in connection with using free electronic services provided by the Seller. The Customer may submit a complaint in any form. The method of submitting a complaint preferred by the Seller is to address the complaint directly to the Seller:
1. a) by e-mail to the e-mail address: kontakt@solarisbus.com,
2. b) by letter to the address: Solaris Bus & Coach sp. z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska,
3. c) in person in the Sales Office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.

Include a description of the problem in your complaint. The Seller shall immediately, but not later than within 14 days, consider the complaint and respond to the Customer. If the Seller does not respond to the complaint of the Customer who is a Consumer within 14 days, the complaint shall be deemed to have been accepted.

16. The Seller shall be liable for defects in the Product(s) to the Customer who is a Trader under implied warranty, under conditions provided for in the Polish Civil Code.

8 Withdrawal from the Contract of Sale

(applies to Customers who are (i) Consumers and (ii) STs concluding a contract directly related to their business or professional activity, where the content of such a contract indicates that it is not of a professional nature for such persons, as results in particular from the object of their business activity as made available under the CEIDG [Polish Central Register and Information on Economic Activity] regulations)

1. All references in § 8 to the Customer refer to Customers who are (i) Consumers and (ii) STs concluding a contract directly related to their business or professional activity, where the content of such a contract indicates that it is not of a professional nature for such persons, as results in particular from the object of their business activity as made available under the CEIDG regulations).
2. The Customer who concluded the Contract of Sale may withdraw from the Contract of Sale within 14 days without giving any reason.
3. The time-limit for withdrawal from the Contract of Sale shall start running from the moment the Customer or a third party designated by the Customer who is not the Supplier takes the possession of the Product. In order to exercise his or her right to withdraw from the contract, the Customer should notify the Seller of his or her decision in this matter. For this purpose, the Customer may withdraw from the Contract of Sale by making a statement on withdrawal to the Seller, for example in the following manner:
1. a) on the form, which model is appended to these Regulations, and has been posted by the Seller on the Shop Website at Withdrawal Form (for the avoidance of doubt, we confirm that the Customer is not obliged to use this model form),
2. b) by e-mail to the e-mail address: kontakt@solarisbus.com,
3. c) by letter to the address: Solaris Bus & Coach sp. Z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.
4. d) in person in the Sales Office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska.

The Customer may fill in and send the withdrawal form or draw up and send any other declaration of will, also electronically, using the contact form available on the Shop Website. If the Customer uses the option of sending the declaration by e-mail, the Seller will immediately (e.g., by e-mail) send an acknowledgement of receipt of the Customer’s declaration. In order to exercise the right of withdrawal, it is sufficient to send a statement on exercising this right before the expiry of the withdrawal period.

4. In the event of withdrawal from the Contract of Sale, it shall be regarded as if it has never been concluded.
5. If the Customer submits the statement on withdrawal from the Contract of Sale before the Seller accepts the Customer’s offer, the offer ceases to be binding.
6. In the event of withdrawal from the Contract of Sale, the Seller shall immediately, not later than 14 days from the date of receiving the Customer’s statement on withdrawal from the Contract of Sale, return to the Customer all the payments made by the Customer, including the costs of Delivery of the Product to the Customer (except for additional costs, which might arise in connection with the Customer choosing a different method of Delivery than the cheapest standard Delivery method offered by the Seller). The Seller may withhold the reimbursement of the amounts paid by the Customer until the Seller receives the returned Product or is provided with a proof of returning the Product by the Customer, whichever occurs earlier.
7. If the Customer exercising the right of withdrawal selects the method of Delivery of the Product other than the cheapest standard Delivery method offered by the Seller, the Seller shall not be obliged to reimburse to the Customer the additional costs incurred by the Customer.
8. The Customer shall return the Product to the Seller immediately, however not later than within 14 days from the date of withdrawal from the Contract of Sale. To comply with the deadline, it is enough to send the Product to the Seller’s address before the expiration of such a deadline.
9. In the event of withdrawal, the Customer shall only incur the direct costs of returning the Product.
10. If, due to its nature, the Product cannot be sent back by traditional mail, the Seller shall notify the Customer about the costs of returning such a Product on the Shop Website.
11. The Customer shall be liable for any decrease in the value of the Product as a result of use thereof in a manner going beyond what is necessary to determine the nature, features and functioning of the Product.
12. The Seller shall reimburse the payment using the same method of payment as the one used by the Customer in the original transaction, unless the Customer has expressly agreed otherwise. In any event, the Customer will not incur any fees as a result of such reimbursement.

9 Free Services

1. The Seller renders the following free electronic services to Customers:

- Contact Form;

- Newsletter.

2. The services specified in §9(1) above shall be provided 24 hours a day, 7 days a week.

The Seller reserves the right to choose and change the type, form, time and method of granting access to some of these services, and shall inform the Customer thereof in a manner appropriate to amend the Regulations.

The Contact Form service consists in sending a message to the Seller via the form available on the Shop Website.

3. It is possible to stop using the Contact Form free service at any time by discontinuing sending enquiries to the Seller.
4. The Newsletter service shall be available to every Customer who enters his or her e-mail address by means of the form made available by the Seller via the Shop Website. After sending the completed form, the Customer shall promptly receive the Seller’s confirmation by e-mail, to the address provided in the form. At that time, the contract for the provision of electronic Newsletter services is concluded.
5. The Newsletter service consists in sending by the Seller, to the e-mail address, e-mail messages containing information about new products or services offered by the Seller. The Newsletter shall be sent by the Seller to all service subscribers.
6. Every Newsletter addressed to given Customers shall include, in particular: information about the sender, a completed “subject” field specifying the content and information about the possibility and manner of unsubscribing from the free Newsletter service.

7. The Customer may at any time unsubscribe from the Newsletter by opting out of the subscription using a link included in each e-mail sent under the Newsletter service, or by activating a relevant box in the Customer Account.

10. Personal Data Protection

1. Please be advised that Solaris Bus & Coach sp. z o.o., with its registered office at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska, Poland (“Solaris”) is the Controller of your personal data.
2. Your personal data shall be processed for the purpose of performing the Contract and taking other related steps (legal basis - Article 6(1)(b) GDPR). Your personal data shall also be processed in order to comply with legal obligations e.g. tax regulations (- Article 6(1)(c) GDPR).
3. In cases and in accordance with the principles specified in the personal data protection regulations, you have the right of access to personal data, rectification or erasure of personal data or restriction of processing, the right to object to the processing of your personal data, and the right to data portability. Notwithstanding the foregoing, you may also lodge a complaint with a supervisory authority, i.e. the President of the Personal Data Protection Office [Prezes Urzędu Ochrony Danych Osobowych].
4. The provision of personal data is voluntary, but necessary for the purpose of performing the contract and related follow-up activities. If personal data are processed in order to comply with obligations under tax regulations, their provision is a statutory requirement.
5. Your data may be shared with: external service providers (e.g. transport companies, insurers, and IT service providers), accountants, lawyers, auditors, courts or other entities authorized to receive your data in accordance with legal regulations.
6. In the event of any changes in your personal data, Solaris encourages you to report such changes for the purpose of updating your data.
7. Your personal data will be processed for the longer of the following periods: the data storage period as laid down in legal regulations or until the claim limitation period expires.
8. Your personal data will not be processed by automated means or transferred to third countries.
9. If you have any questions about the processing of your personal data, please contact us at the following address: Solaris Bus & Coach sp. z o.o., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska, adding an annotation: “Personal data”, or by e-mail to: osobowe@solarisbus.com.

11. Termination of the contract (not applicable to Contracts of Sale)

1. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of the rights acquired by the other Party before the termination of the above mentioned contract and the provisions below.
2. The Seller may terminate the contract for the provision of electronic services by sending the Customer an appropriate declaration of intent to the e-mail address provided by the Customer during the use of the service.

12. Final Provisions

1. The Seller shall be liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Traders, the Seller shall be liable only for intentional damage and within the limits of losses actually incurred by the Customer who is a Trader.
2. The contents of these Regulations may be recorded by being printed, copied to a storage device or downloaded from the Shop Website at any time.
3. In the event of a dispute related to the concluded Contract of Sale, the parties will seek to resolve the matter amicably. Polish law shall apply to the resolution of any disputes arising out of or in connection with these Regulations.
4. Each Customer may recourse to out-of-court means of handling complaints and obtaining redress. The Customer may use mediation for this purpose. Information about the lists of permanent mediators and available mediation centres can be provided by the Presidents of competent regional courts.
5. The Seller reserves the right to amend these Regulations. All orders accepted by the Seller for execution prior to the entry into force of the new Regulations shall be delivered based on the Regulations applicable in the date of placing the order by the Customer. The amended Regulations shall enter into force after 7 days from the date of publication thereof on the Shop Website and apply to the Contracts of Sale concluded after entering into force thereof. The Seller shall inform the Customer about the amendment to the Regulations by e-mail containing a link to the contents of the amended Regulations, 7 days before the entry into force of the new Regulations. If the Customer does not accept the amended Regulations, the Customer shall notify the Seller about this fact, which shall result in contract termination in accordance with the provisions of § 11 hereof.
The Regulations shall enter into force on 1 January 2023.